Privacy Policy – Total Healthcare Clinic

This Privacy Policy (the “Privacy Policy”) describes how Total Health Care Clinic, LLC collects and uses Personal Data about you through the use of our Website, and through email, text, and other electronic communications between you and Total Health Care Clinic, LLC. Total Health Care Clinic LLC (“we,” “our,” or “us”) is committed to protecting the privacy of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your Protected Health Information (PHI) and other personal information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when you use Total Health Care Clinic through our website (“website” or the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

1. Information We Collect

We may collect and maintain the following types of information:

Personal identification information (name, date of birth, address, phone number, email)
Health and medical information (medical history, treatment plans, test results)
Insurance and billing information
Payment details

1a. Information You Give to Us.

The information we collect on or through our Platform may include:

Information that we collect when you browse our website. Even without creating an account, we still may collect from you some of the information described in this Item 1.
Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. Total Health Care Clinic, LLC does not collect or store your full credit card details.
Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.
Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will or can be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.

2. How We Use Your Information

Your information may be used for:

To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
For treatment, payment, or healthcare operational purposes.
To communicate with you about our healthcare services and information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
**SMS Communications.** If you provide your mobile phone number, you consent to receive SMS/text messages from us for purposes including appointment reminders, updates about your care, or other service-related communications. Message frequency may vary. Standard message and data rates may apply. You may opt out of receiving SMS/text messages at any time by replying STOP to a message or by contacting us at info@totalhealthcareclinic.net. We do not share or sell your mobile phone number to third parties.
To contact you if you receive healthcare services resulting from your use of the Platform.
To administer your account, including processing your payments and fulfilling your orders if you receive healthcare services resulting from your use of the Platform.
To operate the Platform and perform any services associated with the Platform, including providing you with technical support and to improve the Platform and our products and services.
To provide you with information that you have requested or to respond to your inquiries.
To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
To measure or understand the effectiveness of communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Total Health Care Clinic LLC surveys, newsletters, and other information.
To better understand our audience.
To enhance the safety and security or performance of our products and services. This includes verifying your identity, preventing or detecting fraud or other unauthorized or illegal activities.
To design, develop, and communicate with you about our features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
To notify you about changes to our services or the Platform.
To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person, or the copyright-protected content of the Platform.
For any purpose where you have given your consent (where legally required).
To comply with applicable federal, state, and other laws and regulations.

3. Sharing Your Information

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy as follows:

For treatment, payment, or healthcare operations purposes.
To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing, and similar services.
To medical providers, including without limitation, physicians, healthcare facilities and organizations, pharmacies, and laboratories that provide any services to you, including medical providers with whom you communicate and/or medical providers who review your information in providing healthcare services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
To Total Health Care Clinic LLC and its affiliated professional entities’ employees, or other third-parties who provide services to Total Health Care Clinic LLC or an affiliated professional entity.
To our affiliates and their employees, including for the purpose of posting information or notifications about healthcare services in your account.
To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
To third-party credit card processors via an encrypted connection so that they can process any payments by you.
To any third-parties we believe necessary or appropriate to comply with applicable laws.
To entities that assist us with marketing and advertising.
For any other purpose disclosed by us when you provide the information or with your consent.
If we are under a duty to disclose or share your Personal Information in order to comply with applicable law.
If we are under a duty to disclose or share your Personal Information to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Total Health Care Clinic LLC our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
With respect to de-identified information, for any purpose without restriction.
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third-parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.

4. Your Rights Regarding Your Health Information

You have the right to:

Access and receive a copy of your medical records
Request corrections to your records
Request restrictions on how your information is used or shared
Receive a list of disclosures made outside of treatment, payment, or operations
File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact our Privacy Officer (contact info below).

5. Data Security

We implement physical, administrative, and technical safeguards to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

6. Retention of Your Information

We retain your medical records for the period required by law, after which they are securely destroyed.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and available in our office. The updated policy will include a new effective date.

8. Contact Us

If you have questions or concerns about this policy or our privacy practices, please contact:
Privacy Officer
Total Health Care Clinic
10794 Pines BLVD Suite 206
Pembroke Pines, FL 33025
Phone: 954-300-2404
Email: info@totalhealthcareclinic.net

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Please allow up to 24-hrs for a response from our staff.